Common Questions

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Where are you located?

We are located near Greenville, South Carolina. Our shipping address will be at the top of your receipt once you place your repair order.

Can I ship my item to be repaired to you before I pay?

Our focus is on excellent communication, fast turnaround, and quality repairs. One key to achieving these goals is ensuring that we have customers' contact information and payment before beginning any repair order. This process ensures that we will have the proper contact information for you, and it also guarantees that the repair will not be delayed due to a billing issue. We are not responsible for lost, delayed, or non-repaired items shipped to our facility without an order number.

How do I ship my item to you?

You may use any shipping carrier that you prefer. We recommend UPS or FedEx over the Post Office (USPS).

How long does the process take?

Once we receive your item, we repair it and ship it the following business day (Mon-Fri). We offer discounted FedEx rates for expedited shipping. Shipping options and rates for each product can be found by adding the item to your shopping cart.

What is the warranty on your repairs?

Warranty information for each repair is located at the bottom of the product page.

Our main goal at Circuit Board Medics is to minimize the cost associated with your repair. We carry this idea to each piece of our process, including return shipping. We offer discounted return shipping rates through Federal Express (FedEx). You can see the shipping rates once you have added the item to your shopping cart. See the chart and map below for detailed information about your shipping options. Standard shipping rates and delivery times may vary for locations outside of the continental US. Some of our items qualify for free return shipping. This free return shipping is for the continental US only. Live shipping rates are displayed once you add your item to the shopping cart.

Shipping

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Do I need to place a repair order before shipping my item to you?

Yes, we are a pre-paid service which requires our customers to place their order before shipping their item in for repair. Our focus is on excellent communication, fast turnaround, and quality repairs. One key to achieving these goals is ensuring that we have customers' contact information and payment before beginning any repair order. This process ensures that we will have the proper contact information for you, and it also guarantees that the repair will not be delayed due to a billing issue. We are not responsible for lost, delayed, or non-repaired items shipped to our facility without an order number.

Do you offer shipping both ways?

Yes, we offer the option to purchase a discounted inbound shipping label during the checkout process that you can use to ship your item to us for repair. Our inbound shipping labels will save you time, money, and make the shipping process even easier.

Do I have to sign for my package once delivered? 

We do not require signature delivery on our outgoing packaged unless specified by the customer. This method is standard among companies who ship large volumes and helps speed up the shipping process. However, if you would prefer a signature for the delivery of your item, we offer a "signature delivery" option during checkout. 

How does international shipping work? 

If you are shipping to us from outside of the US, we can still help minimize the fees associated with crossing borders. After you place your order, make sure you check you email for instructions on reducing duty fees. It is imperative to follow these directions carefully, particularly inputting the harmonized code into your shipping documents. When we ship your package back to you, we take care of the shipping costs but you will be responsible for any duties or fees when it arrives back to you. Please call us if you have any further questions. See below for estimated shipping times and schedules.

FedEx Ground Service Map from ZIP code: 29615

Please note:

• The map above is a general representation of transit times for FedEx Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations
• FedEx Ground business days are Monday through Friday (excluding holidays). FedEx Home Delivery business days are Tuesday through Saturday (excluding holidays).

How This Works

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At Circuit Board Medics, our focus is on excellent communication, fast turnaround, and quality repairs. One key to achieving these goals is ensuring that we have customers' contact information and payment before beginning any repair order. Watch our video to learn more about how our repair process works and how we can help to get your vehicle or appliance back up and running quickly. Disclaimer: We are not responsible for lost, delayed, or non-repaired items shipped to our facility without an order number.