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  • FAQ


Our main goal at Circuit Board Medics is to minimize the cost associated with your repair. We carry this idea to each piece of our process, including return shipping. We offer discounted return shipping rates through Federal Express (FedEx). You can see the shipping rates once you have added the item to your shopping cart. See the chart and map below for detailed information about your shipping options. Standard shipping rates and delivery times may vary for locations outside of the continental US. Some of our items qualify for free return shipping. This free return shipping is for the continental US only. Live shipping rates are displayed once you add your item to the shopping cart. 

Common Questions

Why do you not list your address on your website?

We are a pre-paid service which requires our customers to place their order before shipping their item in for repair. In the past, we have received items shipped to us with no contact information inside the box. For this reason, we do not list our address on our website. 

Our website checkout process captures the proper contact information for you, and it also ensures that the repair will not be delayed due to a billing issue. We will email you a receipt once your order is placed. Our address will be at the top of that receipt. You will then ship your item to us for repair at the address on your receipt.

Do you offer shipping both ways?

Yes, we offer the option to purchase a discounted inbound shipping label during the checkout process that you can use to ship your item to us for repair. Our inbound shipping labels will save you time, money, and make the shipping process even easier.

Do I have to sign for my package once delivered? 

We do not require signature delivery on our outgoing packaged unless specified by the customer. This method is standard among companies who ship large volumes and helps speed up the shipping process. However, if you would prefer a signature for the delivery of your item, we offer a "signature delivery" option during checkout. 

How does international shipping work? 

If you are shipping to us from outside of the US, we can still help minimize the fees associated with crossing borders. After you place your order, make sure you check you email for instructions on reducing duty fees. It is imperative to follow these directions carefully, particularly inputting the harmonized code into your shipping documents. When we ship your package back to you, we take care of the shipping costs but you will be responsible for any duties or fees when it arrives back to you. Please call us if you have any further questions. See below for estimated shipping times and schedules.

FedEx Ground Service Map from ZIP code: 29615


Please note:

  • The map above is a general representation of transit times for FedEx Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations
  • FedEx Ground business days are Monday through Friday (excluding holidays). FedEx Home Delivery business days are Tuesday through Saturday (excluding holidays).